Our Support
We are here to help you. If you need to contact us regarding
any problems with your account please us the form at the bottom of
this page. We do recommend that you check through some of our Frequently Asked
Questions first as it might be quicker. We aim to respond to you within 2
hours.
What is your DNS?
If you own your own domain name, the first thing you will need to do is point
your nameservers to: NS1THEFANCARPET.COM and NS2.THEFANCARPET.COM
How do I access my Control
Panel?
Your CPanel is located at www.yourdomain.com/cpanel. The Login and password
are the same as to your ftp account.
How do I set up a Database?
Go into your CPanel and go to the MYSQL Management. There you can create your
mysql database and user. If you can't do it on your own, then contact us please
and we will be glad to help you.
Can I have videos or audio on my account?
On your account you can store media files which are not bigger than 25 MB.
They must be zipped. If we notice that your account uses a large amount of
bandwidth, then we will offer you a free media account on our separate media
server.
What is my Ads Code?
Please contact us for your specific Ads code. Do not ever attempt to alter
the code yourself. If you change your layout and need a different size or
new colours, Please email us specifying these details. We serve 728x90, 300x250,
160x600 advertisements and only 468x60 on special request.
My account was suspended! Why?
There are many reasons which may force us to suspend a user's account. They
are: SPAM that is being sent from your account (because of the bugs in scripts),
if you use old versions of the scripts, eg Coppermine or PHPBB, and it kills
our servers, if you do not comply with our rules. If your account was suspended,
you are obliged to contact us. If you cannot make an upgrade of your scripts,
contact us, and we will do it for you.
I applied for hosting and I haven't heard from
you?
We do not accept all websites. Every website must meet all required criteria.
They are: at least 400 unique visitors per day and a layout of high quality.